To protect you and your fellow passengers, and in accordance with Canadian security regulations, the Canadian Air Transport Security Authority (CATSA) is required to randomly inspect checked baggage. As part of this screening process, some checked bags are opened and physically inspected. If a bag is among those selected for physical inspection it will be conducted in the presence of a witness. At the completion of the inspection process, all contents will be repacked and a notification of inspection will be placed in the closed luggage to alert its owner of the additional security screening that has taken place.

Lost or damaged item?

If you have a lost or missing item, before filing a claim with CATSA or your airline, please call the Lost & Found at the appropriate airport.

You may submit a claim to CATSA by downloading and completing the CATSA Claims Form below.

• If you have a lost or damaged item and you believe that CATSA was responsible, you may file a claim 
• If you have suffered an injury at a pre-board screening checkpoint, please contact CATSA immediately at the coordinates below 
• If you have received a notification of checked baggage and believe that personal articles or belongings may have been taken or misplaced during the process, please file a claim

Use the CATSA Claims Form below for all claims including injury and property damage or loss.

Instructions

Step 1: Contact CATSA at the coordinates below in order for CATSA to initiate an investigation

Step 2: Download, read and complete the CATSA Claims Form in its entirety:  

Step 3: Submit the CATSA Claims Form by Fax, email or post:

Once you submit the form...

You will receive an acknowledgment letter or email from a CATSA Claims Representative with your Claim Number. Please reference this Claim Number in any future communication with CATSA.

Note that all personal information collected on this form is protected under the Privacy Act.